ABOUT US

We believe in partnering with our customers to identify specific needs and maximize the benefit of our efforts. By becoming a "TEAM" we work together to define needs and objectives, establish assignments, discuss plans, obtain commitment, evaluate results and make corrections.

Together   Everyone   Accomplishes   More

Our goal is to provide premium quality custodial services to our customers. The first step we take towards achieving this goal obtaining excellent employees and ensuring they are properly trained. Once onboard with our company, we provide a positive working environment and opportunities for promotion in which our employees can excel.

We are committed to providing our customers and our employees with a clean, safe, and healthy working environment in which to work.

SERVICES

All Pro Cleaning is your 24/7, 365 day per year single source provider for all your facility cleaning needs. All Pro Cleaning services a variety of industries and fulfills their unique operating needs. We go the extra mile to serve our customers. Whether you need a one-time service or an ongoing maintenance program, All Pro Cleaning will take care of you. Our specialities at a glance:

Basic janitorial cleaning
Complete floor care
Restroom sanitation
Carpet & upholstery cleaning
Flood and restoration services
Tile & grout cleaning
Air duct cleaning
Window cleaning
Emergency services
Food service sanitation
Pressure washing
Waste disposal services
Special event services
Construction cleaning
Restaurant & kitchen cleaning

OUR CUSTOMERS

We seek to align ourselves with other organizations that share the same values and commitments.

            Commercial office buildings
            Commercial real estate
            Business & industrial parks
            Industrial & Manufacturing
            Government facilities
            Hospitals & medical offices
            Restaurants & kitchens

OUR PEOPLE

All Pro Cleaning attracts, hires, trains and promotes the highest caliber employees and ensures that they are properly trained. Once on board with our company, we provide a positive work environment and opportunities for advancement in which our employees can excel!

As part of our hiring procedures, we conduct interviews and back-ground checks to obtain trustworthy and hard working employees. All persons over the age of 18 are given the opportunity to apply for employment with All Pro Cleaning. Prospective employees are interviewed by managers to ascertain suitability, past job performance and industry experience.

A background check is performed before an individual begins work. The individiual's records are checked for the past seven years. Pending a favorable background check, the individual may be offered a position.

Upon initial hiring, the individual is made aware of company policies. In addition, the new hire completes both an I-9 and W-4 for our personnel files.

All Pro Cleaning fosters employee growth.
In order to motivate and reward our employees for excellent job performance, dedication and taking ownership of their building, we have an employee incentive program. It works like this:

Each month, the supervisor gives each employee a score for his or her job performance. The project manager also inspects the building and gives it a score based on overall cleanliness and appearance. The employee's job performance score is combined with the building score with the highest score being 10. Each employee that receives a total rating of 9 or 10 has their name put into a monthly drawing to receive a cash reward!

Our philosophy is to engender the feeling in our employees that each will view "his/her" work area as "his/her building", along with the commitment that such a personal interest brings. We achieve this by developing personal relationships between employees, management, and company ownership and invite participation to work with managers at problem solving and service improvements. In addition, we reward our employees with pay rates that exceed the local average.

MANAGEMENT & SUPERVISION

Competent supervision ready to encourage, coach, measure and inspect.

Each crew is assigned a lead janitor, a site-supervisor and a project manager to oversee procedures and ensure quality service. A daily call-in procedure is performed by the lead janitors to their building supervisor to ensure proper job staffing. The lead janitor is also responsible for cleaning-procedure training, janitorial closet cleanliness and organization, supply ordering and distribution, daily final inspection and a final building security check.

The site supervisor remains on-call while off-duty in case of emergencies and communicates any requirements to the designated project manager. The site supervisor manages the crew and visits the building several times a week. The site supervisor meets with the project manager weekly to review building complaints, employee problems, time & duties, and shift changes. The site supervisor conducts interviews, lead janitor training, employee reviews, and staffing substitutes for sick, vacation or other unplanned worker absences.

The project manager has direct contact with the customer and is responsible for setting up the contract summary, reporting contact & emergency information, building hours & shifts, building holidays, contract rules, security information and periodic tasks.

SAFETY & TRAINING

Training is critical to the success of our service. Standardized processes promise quality service for our customers. We conduct new employee training, new building training, lead janitor training, and on-the-job cleaning procedure training. Our intensive training programs ensure that service is provided at premium quality.

Our training outline and program includes:
New Employee Training
Safety Policy
Security procedures
Building Orientation
Specific Responsibilities (time and duties)
Cleaning Procedures
Trash and Disposal Procedures
How to contact the supervisor
Ordering Supplies

QUALITY PROGRAM

Our quality program enables us to satisfy our customer's expectations in the most productive and cost-effective manner possible. Our quality program ensures that contract terms and conditions are being met and that facility issues are being resolved as they arise. If a deficiency is discovered, a plan is developed and implemented to prevent reccurrence.

Scheduled and routine preventative maintenance identifies and fixes potential problems before they occur. All Pro Cleaning maintains an electronic calendar for periodic tasks. As a periodic task becomes due, a work order is issued, staffed, and documented upon completion to ensure compliance with the contract.

A dedicated project manager performs weekly building inspections with the site supervisor to identify and address projects for improvement. The project manager's role is to oversee the site supervisor and provide feedback to the general manager. During the building inspection, the project manager interviews each employee about his or her specific tasks to ensure that all needs are being met.

Audits and inspections are kept to indicate the nature and number of observations made, the number of deficiencies found, and the nature of the corrective action taken.. This information is provided to the customer to review upon request.

We recommend that a customer representative participate in inspection tours whenever possible. By jointly inspecting the same conditions, we can better understand your expectations and meet them.

COMMUNICATIONS

Effective communication is the key to any good business relationship. Frequent communication is a key element in developing standards of performance by which the quality of our services can be measured. We make it easy for you to communicate with us by a live person answering our phones: 24/7 and 365 days a year answering service. All Pro Cleaning also provides cell phones, e-mail, and two-way. A project manager is always immediately available to handle your requests.

Each year, we ask our customers to complete a customer survey to help us understand our strengths and/or weakness. It is our goal to achieve customer satisfaction and we encourage close customer relationships and feedback.